Information about returns and refunds
You may return items within 30 days of receipt for a full refund or exchange, provided the items meet the return conditions outlined below. The return period begins on the date you receive the item.
To initiate a return, please contact us within the 30-day return window. We will provide you with return instructions and a return authorization number.
To be eligible for a return, items must meet the following conditions:
Due to the handmade nature of our decorative toys, each piece is unique. We understand that slight variations may exist between items, and these natural variations do not constitute defects eligible for return.
The following items are not eligible for return:
To return an item, please follow these steps:
We recommend using a trackable shipping method and retaining your shipping receipt until your return is processed.
Once we receive and inspect your returned item, we will process your refund within 5-10 business days. Refunds will be issued to the original payment method used for the purchase.
Please note that shipping costs are non-refundable unless the return is due to our error, such as receiving a damaged or incorrect item. In such cases, we will refund both the item cost and original shipping charges.
The time it takes for the refund to appear in your account depends on your payment provider. Credit card refunds typically appear within 5-10 business days, while other payment methods may take longer.
We are happy to exchange items for different sizes, colors, or styles, subject to availability. To request an exchange, please contact us within 30 days of receipt. Exchanges are subject to the same return conditions as returns.
If the item you wish to exchange for is of higher value, you will be charged the difference. If it is of lower value, we will refund the difference to your original payment method.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damage or defect to help us process your claim quickly.
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method and purchasing shipping insurance for valuable items.
We are not responsible for items lost or damaged during return shipping. Please ensure items are properly packaged and secured before shipping.
If you have not received your refund within 10 business days of our confirmation that the return was received, please contact us. We will investigate and resolve the issue promptly.
For questions about returns or to initiate a return, please contact us:
Email: support@shopbestextraord.world
Address: 30 Rockefeller Plaza, New York, NY 10111, United States
Phone: +18003268638
Please include your order number and reason for return when contacting us.
We do not charge restocking fees for returns that meet our return conditions. However, if an item is returned in a condition that requires significant cleaning or repair, we reserve the right to deduct reasonable fees from the refund amount.
If you received an item as a gift and wish to return it, please contact us with the order information. Gift returns are subject to the same return conditions and timeframe as regular purchases.
For international returns, customers are responsible for all return shipping costs and any applicable customs fees. We recommend using a trackable international shipping service and retaining all shipping documentation.
Our handmade decorative toys are crafted with care and quality materials. While we do not offer a formal warranty, we stand behind the quality of our workmanship. If you experience issues with a piece due to manufacturing defects, please contact us within 90 days of purchase.
All returns must be authorized by us before shipping. Unauthorized returns may be refused or delayed. To obtain return authorization, please contact us with your order number and reason for return.
Once we receive your returned item, please allow 5-10 business days for processing. During peak periods, processing may take slightly longer. We will notify you once your return has been processed and your refund has been issued.
We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our return procedures.
Last updated: January 1, 2025